Shipping policy

Last updated: 2 October 2026

At UNTOXED, we like to keep things simple — including shipping.

We're an Australian-owned small business, and we aim to get your everyday essentials packed and on their way as quickly as possible.

Processing & Dispatch

Orders are generally packed and dispatched within 1–2 days of being placed.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information where available.

Please note that dispatch time refers to the time taken to prepare and send your order, not the time your parcel spends in transit.

During particularly busy periods, dispatch may take a little longer. If there is a significant delay, we'll do our best to keep you informed.

Shipping Rates

We offer FREE standard shipping on orders over $65.

For orders of $65 or less, standard shipping costs will be calculated at checkout based on your delivery details.

Express shipping is also available at an additional cost, calculated at checkout.

All applicable shipping charges will be displayed before you complete your purchase.

Delivery Times

Delivery times depend on your location, selected shipping method and the delivery provider.

Standard and express shipping options will be shown at checkout where available.

Please note that express shipping does not change our usual order-processing and dispatch timeframe.

Delivery estimates are provided as a guide and may be affected by carrier delays, weather, public holidays or other circumstances outside our reasonable control.

Tracking Your Order

Once your order has been dispatched, we'll email you a shipping confirmation with tracking details where available.

If you have any questions about your delivery, please contact info@untoxed.co.

Incorrect Delivery Details

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. We'll do our best to update the information before dispatch, although changes may not always be possible once an order has been processed or sent.

Missing, Delayed or Damaged Deliveries

If your parcel is significantly delayed, arrives damaged or doesn't arrive as expected, please contact us.

We'll help investigate with the delivery provider and arrange an appropriate resolution in accordance with your rights under Australian Consumer Law.

Need a Hand?

For shipping questions, delivery issues or assistance with an order, email info@untoxed.co.