Privacy policy

Last updated: 2 October 2026

At UNTOXED, we believe in keeping things simple, honest and transparent. That includes how we collect, use and protect your personal information.

This Privacy Policy explains what information we collect when you visit our website, make a purchase, subscribe to our emails or interact with our services, and how we handle that information.

UNTOXED is an Australian sole trader business operating through untoxed.co. Our online store is powered by Shopify.

For privacy enquiries, please contact info@untoxed.co.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal and contact information

Your name, email address, telephone number, billing address, shipping address and other information you provide when placing an order, contacting us or subscribing to our emails.

Order and payment information

Details of your purchases, order history, payment methods, transactions, returns and refunds.

Payments are processed through Shopify and supported payment providers. Payment information may be handled directly by these providers rather than stored in full by UNTOXED.

Account information

If you create an account, we may collect your account details, preferences and information needed to manage your account securely.

Website usage information

Information such as your IP address, browser type, device information, website activity, pages viewed and interactions with our store. Some information is collected automatically through cookies and similar technologies.

Communications and reviews

Messages you send to us, customer-service enquiries, product reviews, ratings and other information you choose to share.

2. How We Collect Information

We collect information:

  • Directly from you when you place an order, create an account, subscribe to our newsletter, submit a review or contact us.

  • Automatically when you use our website, including through cookies and related technologies.

  • Through Shopify and service providers that help us operate our store.

  • Through third parties where permitted or required by applicable law.

You can browse much of our website without providing your name or contact details. However, certain information is necessary to process orders, arrange delivery or provide customer support.

3. How We Use Your Information

We collect and use personal information to:

  • Process orders and payments.

  • Pack, dispatch and deliver purchases.

  • Manage customer accounts.

  • Respond to enquiries and provide customer support.

  • Process returns, refunds and exchanges.

  • Communicate important information about orders.

  • Collect and manage customer reviews.

  • Maintain website security and prevent fraud.

  • Improve our products, website and customer experience.

  • Analyse website performance and shopping activity.

  • Send marketing communications where we have the necessary consent or other lawful basis.

  • Comply with applicable legal and regulatory obligations.

We aim to use personal information only for purposes connected with operating our business or as otherwise permitted by law.

4. Email Marketing and Newsletters

When you subscribe to our newsletter, Get the good swaps first, we collect the information you provide, including your email address and, where supplied, your name.

We may use this information to send updates about new products, restocks, product releases, special offers and practical information about everyday low-tox living.

We send electronic marketing communications only where we have the consent or other permission required by applicable law.

You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting info@untoxed.co.

Unsubscribing from marketing communications won't prevent us from sending essential order confirmations, shipping updates or customer-service messages.

5. Shopify and Third-Party Services

Our website is hosted by Shopify, which provides the technology necessary to operate our online store.

To provide our services, personal information may be processed or shared with relevant third parties, including:

  • Shopify: Ecommerce hosting, checkout, customer accounts and store management.

  • Payment providers: Secure payment processing and fraud prevention.

  • Delivery providers: Shipping and order fulfilment.

  • Judge.me: Collection, management and display of product reviews.

  • Email marketing services: Managing subscriptions and sending authorised communications.

  • Technical, analytics and advertising providers: Website performance, security, analytics and marketing functions, where enabled.

  • Professional advisers or authorities: Where reasonably necessary or legally required.

We disclose information only where necessary for these purposes or otherwise authorised or required by law.

Shopify also collects and processes information about customers' interactions with stores hosted on its platform. Depending on the services enabled, Shopify may use information to provide and improve its services, including enhanced shopping features and advertising-related functionality.

For further information about Shopify's processing activities, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support store functionality and understand how visitors interact with our website.

These technologies may be used to:

  • Remember items in your shopping cart.

  • Support checkout and account functionality.

  • Remember website preferences.

  • Maintain security and prevent fraudulent activity.

  • Understand website traffic and performance.

  • Support analytics, advertising or personalised shopping experiences where enabled.

Some cookies are necessary for our website to function. Others may be used subject to applicable consent requirements and available privacy settings.

You may be able to manage cookie preferences through your browser or privacy controls provided on our website.

7. Customer Reviews

We use Judge.me to help collect and display customer reviews.

If you submit a review, information such as your name or display name, rating, written feedback, photographs and associated product details may be displayed publicly, depending on the information you submit and the review settings.

Please avoid including sensitive personal information in a public review.

If you have concerns about a published review, contact info@untoxed.co.

8. Overseas Data Processing

Because UNTOXED uses Shopify and other online service providers, some personal information may be stored, accessed or processed outside Australia.

International processing and disclosures depend on the providers and services involved. Overseas recipients may be subject to different privacy laws.

Where applicable, we take reasonable steps to ensure overseas disclosures are handled in accordance with Australian privacy requirements.

For questions about international data handling, please contact info@untoxed.co.

9. How We Protect Your Information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Our store uses established ecommerce and payment-processing services that provide security measures intended to protect customer information.

Although we take privacy and security seriously, no method of electronic storage or online transmission can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to operate our business, fulfil orders, manage customer relationships, resolve disputes and comply with legal, tax, accounting and other obligations.

When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.

11. Your Privacy Rights and Choices

Depending on the laws that apply, you may have rights to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or outdated information.

  • Request deletion of certain personal information, subject to legal or operational requirements.

  • Withdraw marketing consent or unsubscribe from communications.

  • Make a complaint about how your information has been handled.

  • Exercise additional privacy rights available in your jurisdiction.

We may need to verify your identity before processing certain requests.

To make a request, contact info@untoxed.co.

12. Children's Privacy

Our online store is intended for general shopping purposes and is not directed specifically at children.

We do not knowingly seek to collect personal information from children who cannot lawfully provide the necessary consent.

If you believe a child has provided personal information to us inappropriately, please contact us.

13. Privacy Complaints

If you have concerns about how we've handled your personal information, please email info@untoxed.co.

We'll review your enquiry and respond within a reasonable timeframe.

Where Australian privacy legislation applies, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Further information is available at www.oaic.gov.au.

14. External Websites

Our website may contain links to third-party websites, services or social media platforms.

These websites operate independently and may have their own privacy practices. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy as our business, website features, service providers or legal obligations change.

Updates will be published on this page, and the last-updated date will be revised where appropriate.

16. Contact Us

For questions about this Privacy Policy, your personal information or your privacy rights, please contact:

UNTOXED
Website: untoxed.co
Email: info@untoxed.co